EIA Safety Protocol


The safety and well-being of participants are of utmost importance in the European Innovation Academy's (EIA) program. This safety protocol has been developed to ensure a secure and comfortable environment for all individuals involved. By adhering to these guidelines and procedures, we aim to minimize risks, promote preparedness, and provide a comprehensive framework for addressing emergencies and safety concerns.

This safety protocol covers various aspects of the EIA program, including emergency procedures, health and medical services, safety and security measures, orientation and cultural awareness, accommodation, transportation, and mental health and well-being. Each chapter is designed to address specific areas of concern and provide participants with the necessary information and resources to stay safe throughout their experience.

It is essential for all participants to familiarize themselves with this safety protocol and follow the guidelines outlined within. By doing so, we can create a supportive and secure environment that allows participants to fully engage in their academic pursuits, cultural immersion, and personal growth.

Please note that this safety protocol may be subject to updates and modifications as needed. It is the responsibility of all participants to stay informed about any changes and comply with the latest guidelines provided by the program organizers. By working together and prioritizing safety, we can ensure a successful and enriching study abroad experience for everyone involved.


1. Insurance

Before traveling, it is essential for all participants to obtain comprehensive travel insurance that adequately covers their needs throughout the duration of EIA program. Here are some important considerations regarding insurance coverage:

Comprehensive Coverage: It is strongly recommended that participants secure travel insurance that provides comprehensive coverage. This should include protection for trip cancellation or delay, baggage delay or loss, and all costs related to medical emergencies.

Medical Coverage: Ensure that the insurance policy covers medical expenses, including but not limited to hospitalization, doctor's visits, medications, and any necessary medical procedures. It should also include coverage for medical repatriation or evacuation if required.

Repatriation of Remains: Confirm that the insurance policy includes provisions for repatriation of remains in the unfortunate event of a participant's death during the program. This coverage ensures that the necessary arrangements and costs associated with repatriating the deceased participant back to their home country are taken care of.

Legal Expenses: Verify if the insurance policy covers any legal expenses that may arise during the study abroad program. This could include legal assistance in case of unforeseen circumstances or incidents involving the participant.

Policy Exclusions: Participants should carefully review the insurance policy to understand any exclusions or limitations. Pay close attention to the activities you plan to undertake during the program, as some insurance policies may have restrictions or require additional coverage for certain high-risk or adventurous activities.

Proof of Insurance: Participants must provide proof of insurance coverage to the program organizers before departure. This document should clearly state the policy details, coverage limits, and emergency contact information.

Emergency Assistance: Ensure that the insurance policy includes a 24/7 emergency assistance hotline or contact number. Participants should keep this information readily available in case of emergencies or if they require immediate medical attention or other forms of assistance.

Participants should thoroughly research and compare different insurance providers to find the most suitable coverage for their needs. It is important to consider factors such as the duration of coverage, coverage limits, deductibles, and any additional requirements specific to the study abroad program.

Please note that the above information is intended as a general guideline, and participants are responsible for reviewing and understanding the terms and conditions of their chosen insurance policy.

EIA holds no responsibility for the costs related to any insurance matters.


2. Covid Protocol

COVID-19 travel restrictions have been lifted in Portugal. No proof of vaccination, recovery from COVID-19, or negative test results is required.

The measures applicable to air traffic to and from Portugal in force can be consulted at:


As regulations and travel restrictions may vary, participants are encouraged to regularly check the official government websites for updated information on vaccination requirements, testing protocols, and any necessary precautions. Participants should also be prepared to follow additional safety measures implemented by EIA and local authorities, such as wearing masks, practicing physical distancing, and adhering to hygiene protocols. It is essential to prioritize the health and well-being of oneself and others throughout the program.


3. Emergency Contact Information and Procedures

Emergency Number (medical, fire, police): 112

In the event of an emergency in Portugal, it is essential to dial "112." This is the universal emergency number that works throughout Europe. Do not call 911 or any other number that may not be functional in Europe.

Calling Emergency Services:

When contacting the emergency services through the number 112, it is crucial to remain calm and provide clear information. Follow these guidelines when making an emergency call:

  • Stay Calm: Maintain a composed demeanor while speaking to the operator. This helps ensure effective communication and prompt response.
  • Provide Your Details: Clearly state your name and provide accurate information about your exact location. Be as specific as possible, including landmarks or nearby buildings that can assist emergency responders in finding you quickly.
  • Describe the Emergency: Explain the nature of the emergency concisely and clearly. Provide relevant details about the situation, such as injuries, fires, or any immediate threats, to enable the appropriate emergency service to respond effectively.

Language Considerans:

While many emergency operators in Portugal speak English, it is important to be aware that they may not be native English speakers. Keep the following points in mind:

  • Speak Clearly: Ensure your speech is clear and articulate, as this can help the operator understand you better.
  • Simple Language: Use simple and straightforward language to convey your message. Avoid complex or technical terms that may be confusing.

Misuse of Emergency Services:

It is essential to use the emergency number 112 only in genuine emergencies. Misuse of emergency services can lead to delays for individuals who require immediate assistance. Remember the following:

  • Responsible Usage: Call the emergency services only when there is a real threat to life, health, safety, or property.
  • Non-Emergency Situations: For non-emergency situations or general inquiries, seek assistance from the program coordinators, local authorities, or non-emergency contact numbers provided by EIA.

EIA Emergency Contacts (in case of emergency/crisis)

During incidents, and health and safety emergencies, EIA will contact the university, which may initiate contact with the emergency contacts provided by the student in their travel registration.


4. Health and Medical Emergencies

If a student with a health emergency has active insurance, we advise them to choose a private hospital as the waiting time may be shorter. However, any foreign person who feels sick or needs health care can be assisted in a public health center or hospital. Below is a list of public and private hospitals in the Porto area.

In Portugal, healthcare in the public system is provided by the National Health Service: dial 808 24 24 24 and choose option 9.



São João University Hospital Center (Public)
Alameda Prof. Hernâni Monteiro, 4200-319 Porto, Portugal
T: + 351 22 551 2100

Hospital Santa Maria - Porto (Public)
Rua de Camões 906, 4049-025 Porto, Portugal
T: + 351 22 508 2000

Hospital Lusíadas Porto (Private)
Av. da Boavista 171, 4050-115 Porto, Portugal
T: + 351 22 605 6450

Hospital CUF Porto (Private)
Estr. da Circunvalação 14341, 4100-180 Porto, Portugal
T: + 351 22 003 9000 


5. Non-emergency Health Care

For general medical advice and minor issues, you can also contact the Portuguese Healthline on 808 24 24 24 and choose option 9 for non-Portuguese speakers.


6. Mental Health Care

At EIA, the safety and well-being of our participants is of utmost importance to us. We understand that attending an event can be an intense and transformative experience, and we want to ensure that every participant feels supported throughout their journey. As part of our commitment to creating a safe and nurturing environment, we will have dedicated life coaches available during the event. These experienced professionals will be on hand to provide emotional support, guidance, and assistance to participants who may require help. Whether dealing with personal challenges, managing stress, or simply seeking a listening ear, our life coaches will be accessible and ready to lend a helping hand. By offering this additional support, we can empower our participants to fully engage in the event, grow personally and professionally, and have a positive and enriching experience overall.

Mental healthcare services in Portugal are provided through the Portuguese health service. Some mental health services are available through the public healthcare system, but others are only on offer privately. Your first port of call is to contact your doctor, who can also refer you to a specialist if necessary.

Opening hours - Daily from 3:30 pm to 12:30 pm | +351 21 354 45 45 

Opening hours - Daily from 3:00 pm to 10:00 pm | +351 21 002 71 59

Av. da Boavista 171, 4050-115 Porto
+351 22 605 6450


7. Accommodation Safety Protocol

If a student stays at LIV accommodation, please find the regulations here.


8. Venue Emergency Plan

You can find the venue emergency plans here.


9. Transportation

Porto, like any other city, has its unique safety considerations. While it is generally considered a safe city for visitors, it is still advisable to remain vigilant and take necessary precautions to ensure personal safety and well-being. This includes being mindful of your surroundings, securing your belongings, and following the guidance provided in the safety protocol.

When using public transportation, such as the metro, it is essential to prioritize personal safety and take necessary precautions. Here are some safety tips to consider while using public transportation:

  • Be Aware of Pickpocketing Risks: Public transportation systems, including metros and buses, can sometimes be crowded, making them prime targets for pickpockets. Stay vigilant and keep a close eye on your belongings at all times. Avoid displaying valuable items or keeping wallets, phones, or passports in easily accessible pockets.
  • Secure Your Belongings: Keep your bags and belongings close to you. Consider using cross-body bags or backpacks with hidden compartments to deter potential theft.
  • Stay Alert in Crowded Areas: Pay attention to your surroundings, especially in crowded metro stations or on crowded buses.
  • Plan Your Routes in Advance: Familiarize yourself with the metro system and plan your routes in advance. This will help you navigate more confidently and reduce the chances of getting lost or ending up in unfamiliar areas.
  • Use Well-Lit and Crowded Stations: When waiting for the metro, choose well-lit and busy platforms whenever possible.
  • Travel in Groups: Whenever feasible, travel with a companion or in a group, especially during late hours or in less crowded areas.
  • Do not Bring Attention to Yourself: Being rowdy and loud, especially in foreign languages, could bring unwanted attention to yourself and your group. The more inconspicuous, the less of a target.
  • Trust Official Information and Tickets: Purchase metro tickets from authorized sources, such as ticket offices or ticket machines, and avoid buying from unknown individuals. Follow official announcements and guidelines regarding ticket validation and fare requirements.
  • Be Mindful of Surroundings During Nighttime Travel: If using public transportation during nighttime, be aware of your surroundings. Stick to well-lit and busy areas, and consider using transportation options like taxis or ridesharing services for added security.

By following these safety tips and being aware of your surroundings, you can enhance your personal safety while using public transportation in Porto. Remember, staying alert and taking precautions can significantly reduce the risk of potential incidents and help ensure a secure and comfortable travel experience.


10. Reporting Theft, Robbery, and Aggravated Assault

In the unfortunate event of theft, robbery, or aggravated assault, it is crucial to take immediate action to ensure your safety and report the incident. For emergencies requiring urgent assistance, dial the national emergency number 112. It is important to remember that this number should only be used for genuine emergencies.

For non-emergency situations related to theft, robbery, or aggravated assault, you can present your complaint or file a crime report with the appropriate authorities. Some recommended authorities to approach in such cases include:

  • Public Prosecution Service (Ministério Público, MP) +351 22 551 35 10
  • Judiciary Police (Polícia Judiciária, PJ) +351 22 558 20 00
  • Public Security Police (Polícia de Segurança Pública, PSP) +351 21 844 45 30
  • National Republican Guard (Guarda Nacional Republicana, GNR) +351 22 339 96 00 

Additionally, participants must inform the EIA Team promptly to ensure necessary assistance, support, and coordination of efforts. Reporting incidents to both the authorities and EIA Team is crucial for appropriate action to be taken and to ensure the safety and well-being of all participants.


11. Orientation and Cultural Awareness

At EIA, we understand the importance of facilitating a smooth transition and cultural integration for our diverse student body. Our team and professional life coaches are dedicated to offering information and advice on potential cultural differences that may impact students' safety, well-being, and overall experience during the program in the host country. We strive to promote open-mindedness, inclusivity, and tolerance among our participants, recognizing the value of embracing different perspectives.

We encourage students to actively engage with the local culture, learn from their experiences, and develop a deeper appreciation for the host country's traditions and way of life.

Our team is always ready to address any questions or concerns regarding cultural adaptation and provide necessary support throughout the program. We believe that by promoting cultural integration and understanding, students can truly immerse themselves in the unique experience of studying abroad at EIA.


12. Behavior and Conduct Issues

At EIA, we prioritize creating a safe and inclusive environment for all participants. We strongly condemn any acts or indications of abuse, racism, discrimination, or violations of human rights, whether in the physical or virtual world. Any participant displaying unwelcoming behavior towards others will face immediate expulsion from the program.

Instances of physical aggression, verbal abuse or harassment, or unethical conduct towards fellow participants, mentors, visitors, or the EIA Team will not be tolerated at any EIA event. Such behavior will result in immediate expulsion, and EIA Team reserves the right to take appropriate action as they deem fit.

It is important to note that participation fees or any other costs will not be refunded to individuals expelled from the program due to misconduct.

Alcohol Usage:

While the legal drinking age in Portugal is 18, it is strictly prohibited to consume alcohol onsite during the working hours of the EIA program. We expect all participants to adhere to this policy. Violations of this rule may lead to immediate expulsion from the event, and EIA Team will exercise their discretion in taking appropriate measures.

Drug Usage:

The use, possession, distribution, or manufacture of illicit drugs or controlled substances is strictly prohibited at any EIA event. Any participant found engaging in such activities will be immediately expelled from the event, and the EIA Team will act accordingly at their discretion.

Personal Belongings:

Participants are responsible for the safekeeping of their personal belongings throughout the program. It is advisable to take necessary precautions, such as securing valuables and keeping important documents in a safe place.

In the unfortunate event of losing an item on public transport in Portugal, please contact the relevant transport company, such as CP, for items lost on a train at +351 21 805 06 53.

Emergency Situations:

In the event of an emergency, participants should contact the appropriate officials as necessary. Additionally, it is crucial to inform the EIA Team promptly to ensure swift assistance and support.

Reporting and Accountability:

If any participant is experiencing or witnessing any incidents harmful to themselves or others, it is imperative that they immediately inform the EIA Team, who are committed to addressing and resolving such situations promptly and appropriately.

By adhering to these guidelines and demonstrating respectful behavior, we can create an environment that fosters collaboration, mutual respect, and an enjoyable experience for all EIA participants.


13. Activities in Free Time

While EIA does not organize or provide free time activities or excursions, we would like to offer some important information regarding potential risks associated with popular activities in the Porto area. It is essential for participants to prioritize personal responsibility and safety when engaging in any independent activities or excursions during their time in Porto.

Certain activities, such as water sports, hiking, or adventure tourism, may carry inherent risks. It is crucial to thoroughly research and choose reputable activity providers that prioritize safety measures, provide proper equipment, and have trained guides or instructors. Checking online reviews, seeking recommendations from trusted sources, and verifying the provider's certifications or licenses can help ensure a positive and safe experience.

Participants are encouraged to carefully assess their own physical abilities, health conditions, and level of comfort before participating in any activities. It is important to communicate any concerns or limitations to activity providers and follow their guidance and instructions.

In addition, participants should familiarize themselves with local laws, regulations, and safety guidelines relevant to their chosen activities. Being aware of potential hazards, weather conditions, and emergency procedures specific to the activity can contribute to a safer experience.

While engaging in activities or excursions, it is advisable to have a means of communication, such as a fully charged mobile phone, and share your itinerary or plans with a trusted individual. Informing others about your whereabouts and expected return time can provide an added layer of security.

By promoting personal responsibility and emphasizing the importance of safety, participants can make informed decisions and take necessary precautions to ensure their well-being during independent activities or excursions. EIA encourages participants to prioritize their safety at all times and enjoy their time in Porto while embracing responsible and enjoyable experiences.


14. Liability

EIA acknowledges its responsibility for maintaining a safe environment throughout the program and activities directly related to the program. However, it is important to note that incidents occurring outside the designated program venue or during activities not directly related to the program fall within the participant's personal responsibility. 

Participants are expected to exercise caution, adhere to local laws and regulations, and take appropriate measures to ensure their own safety and well-being during any independent or non-program-related activities. 

While EIA is committed to providing support and guidance, participants should understand their individual responsibility and accountability in different situations and seek assistance from appropriate authorities when necessary.


15. Conclusion

The safety protocol developed by EIA prioritizes the well-being and security of all participants throughout the program. By following the guidelines and procedures outlined in this protocol, individuals can minimize risks, be prepared for emergencies, and create a supportive environment for their academic and personal growth.

EIA advises all participants to evaluate the risks regarding their travel, participation in the program, spending their free time, and taking into consideration their health, medical conditions, lifestyle, and behavior patterns, to thoroughly think through all the aspects to ensure their safety.

Please remember that the safety protocol may be subject to updates and modifications as necessary, and participants are responsible for staying informed about any changes communicated by the program organizers. By working together and prioritizing safety, we can create a positive and enriching study abroad experience at EIA.

We wish all participants a successful and memorable journey filled with growth, innovation, and cultural exchange.

Effective from: January 2023